Customer Success Representative (Remote in SC/NC)
Job Description & Responsibilities
Visibility Software is looking for an energetic Client Success Representative to join our Customer Support team. The Client Success Representative, will provide front-line support to Visibility Software Customers helping them resolve product support questions. The ideal candidate will take pride in customer satisfaction and in being our customer’s advocate. They will possess a curiosity and excitement for resolving issues and are passionate about technology.

The Client Success Representative must be comfortable building rapport via phone and electronic communications.

If this sounds like you, let’s talk!

Key Skills
  • Problem Solving 
  • Flexibility  
  • Soft skills 
    o patience
    o humor
    o active listening skills 
    o articulation 
    o ownership   
    o ability to build rapport 
  • Personality
    •  Empathetic 
    •  Humble/Humility 
    •  Creative  
    Key Responsibilities
    But not limited to:

  • Provide first level support to clients via email, phone, or other methods.
  • Be proficient with computers and modern technology.
  • Research, resolve, and respond to questions in accordance with current standards.
  • Quickly identify complex issues which need to be escalated for further research.
  • Track and monitor open support issues to ensure service level standards are met.
  • Acquire, maintain, and expand knowledge of relevant product offerings and current professional services policies.
  • Provide technically accurate solutions to customers.
  • Identify opportunities to improve processes and procedures that can positively impact customer experience
  • Participate in after-hours support rotation for emergency customer issues.

  • Requirements
  • High School Diploma or GED
  • 1 year Customer Service experience
  • Excellent analytical/problem-solving skills

  • Experience with the following a plus
  • Salesforce
  • IIS
  • SQL
  • Webhosting (AWS)
  • Understanding of HR systems (ATS/LMS)

  • This position will ideally be based in South Carolina or North Carolina, or within 90 miles of Newberry SC.