Employment

• High School diploma or equivalent
• Pharmacy Technician Certification required
• 2 – 3 years working experience as a Pharmacy Technician with competency in the essential duties and responsibilities listed below. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Continuously applies security measures to always protect and maintain privacy of employee and patient information. 
• Receive written prescription or refill requests and verify that information is complete and accurate.
• Answer telephones, responding to questions or requests.
• Maintain proper storage and security conditions for drugs.
• Check drug inventory for expired medications every month.
• Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
• File prescriptions that have been filled.
• Order, label, and count stock of medications or supplies and enter inventory data into computer.
• Return all expired medications on time to receive proper credit.
• Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
• Mix pharmaceutical preparations according to written prescriptions, under the pharmacist’s direction.
• Store hazardous waste materials in commercial container only for proper disposal.
• Store warfarin in the appropriate biohazard container.
• Operate cash registers to accept payment from customers.
• Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods.
• Sequester returned medications, expired medications in proper areas of the Pharmacy.
• Document and report all medication errors to the pharmacy manager ASAP or within 24 hours.
• Communicate all customer complaints to the pharmacy manager asap or within 24 hours.
• Process medical insurance claim forms and records.

• Demonstrates flexibility to perform other duties as assigned

SERVANT LEADERSHIP

• Consistently exemplifies ACCESS Family Care’s Core Values (C.A.R.E.) with patients and coworkers:  Compassion, Access, Respect, and Excellence. 
• Exemplifies Servant Leadership Qualities:  Trusted Servant, Humility, Forgiveness, Patience, Trustworthy

EMPLOYEE PARTICIPATION/TEAM EFFORT

• Works cooperatively with all staff members; serving each other while promoting a team effort and positive presence at all sites.   
• May assist in the recruitment, orientation, and training of new Team members.
• Demonstrates flexibility to perform other duties, within the health center, wherever situation deems it necessary.  Responsive to changing work requirements.  Consistently demonstrates ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Participates in community outreach programs as requested by pharmacy manager.
• Initiates internal Event Report form as required, supporting continuous quality improvement throughout Access Family Care.

PROBLEM-SOLVING

• Demonstrates good judgment by taking appropriate actions regarding questionable concerns.
• Follows proper reporting procedures and processes for actual or potential accidents and/or incidents so follow up and/or prevention can occur.
• Records/reports the need for service maintenance or repair of equipment and removes any faulty equipment from service.
• Reports needs to appropriate management.
• Manages conflict in an appropriate and professional manner, resolving issues at the lowest level possible, and following chain of command when necessary to resolve customer issues or complaints.

PRODUCTIVITY/EFFICIENCY

• Maintains a clean and organized work area.
• Responsive to changing work requirements.  Consistently demonstrates ability to respond to changing situations in a flexible manner.
• Minimizes non-productive time and fills slow periods with education, organizing, assisting others, or housekeeping duties.
• Organizes work areas to be able to effectively complete varied assignments within established time frames.
• Consistently evaluates work and determines if further steps are needed to meet internal and external customer expectations.
• Takes initiative to redo inadequate or incomplete work.   
• Meets or exceeds attendance guidelines and consistently starts work on time.  Must call pharmacy manager’s emergency cell phone if unable to work shift on time.
• Assures accuracy, thoroughness, and reliability of results for the job.  Takes ownership for mistakes.  
• Attends (or has an excused absence) for all mandatory in-services i.e., safety/health fairs, employee meetings, and specific departmental in-services.

CUSTOMER SERVICE

• Consistently demonstrates a commitment to Access Family Care’s Mission, to Serve the Underserved.
• Follows dress code and appears professional while on duty.
• Provides high quality customer services to internal and external customers. 
• Retrieves and responds to voice messages timely.
• Greets everyone with friendliness and respect and resolves problems to the best of their ability or refers unsatisfied customers cordially to the pharmacy manager.
• Answers and manages telephone calls with pleasant telephone etiquette.
• Consistently demonstrates Core Values:  Compassion, Access, Respect, and Excellence (CARE)

SAFETY AND SECURITY

• Complies with ACCESS Family Care’s Policies and Procedures.   
• Continuously applies security measures to always protect and maintain privacy of employee and patient information. 

• Maintains CPR Certification

• Observes safety and security procedures and uses equipment and materials properly.
• Responds quickly and appropriately to all drills and codes conducted by management staff.
• Reports unsafe working conditions in timely manner to management.
• Adheres to program guidelines, policies and procedures, and reports all work related incidents/accidents timely to appropriate management and Human Resources.
• Participates in safety in-services.
• Follows proper reporting procedures for actual or potential incidents so follow up and or prevention can occur. 

WORKING ENVIRONMENT & PHYSICAL REQUIREMENTS: