Employment

SUMMARY OF POSITION:

Supporting the Mission and Core Values of ACCESS Family Care, the individual in this position works cooperatively with all staff members; serving each other, our customers, and promoting a team effort and positive presence at all sites.    

• Provides chair side assistance to the dentists in providing dental treatment.
• Works independently as allowed by State law and specific individual certification.
• Works cooperatively with Provider(s), Clinic Manager, and all staff members in supporting team effort at all dental clinics.

   

  REQUIRED SKILLS AND ABILITIES

  Must possess the following knowledge and skills to accomplish the job requirements:

• Notifies Clinic Manager of maintenance needs and/or requests
• Demonstrates flexibility to perform other duties as assigned

   

  SERVANT LEADERSHIP

• Consistently exemplifies ACCESS Family Care’s Core Values (C.A.R.E.) with patients and coworkers:  Compassion, Access, Respect, and Excellence. 
• Exemplifies Servant Leadership Qualities:  Trusted Servant, Humility, Forgiveness, Patience, Trustworthy

 

 

 

           

EMPLOYEE PARTICIPATION/TEAM EFFORT

• Works cooperatively with all staff members; serving each other while promoting a team effort and positive presence at all sites
• Assists with the orientation and training of new Team members
• Initiates internal Event Report form as required, supporting continuous quality improvement throughout Access Family Care

• Possess skills and abilities to understand dental terminology, operate equipment, understand instructions, and perform technical procedures
• Must display excellent customer service skills
• Demonstrate the ability to work with all segments of the population
• Excellent interpersonal skills and communication skills
• Ability to work in a Team effort is a must
• Current CPR certification
• A Basic Skills certificate is preferred
• Bilingual skills (English/Spanish) are preferred
• Basic computer skills are required

   

  ESSENTIAL DUTIES AND RESPONSIBILITIES

• Attends all training sessions, staff meetings, and in-services as requested
• Prepare rooms for appropriate procedures
• Greets and assists patients to the appropriate examination room
• Collects and records patient health histories and vital signs
• Performs clinical patient care as directed by the dentist, including but not limited to Rubber Dam placement, taking radiographs, making impressions, lab work and pouring models, placement of matrix bands, fabrication of provisional, assists and monitors administration of Nitrous Oxide/Oxygen, etc.
• Reviews consent forms and post operations instructions with patients
• Prepares lab cases and calls labs for pickup
• Presents and discusses treatment plans and costs with patients
• Calls in prescriptions to pharmacy as directed by dentist
• Assists hygienists with duties as available
• Verify records release authorization is in patient’s chart
• Prepares and maintains dental instruments, supplies, and equipment
• Patient management during dental procedures
• Instrument transfer
• Dental procedures isolation techniques.
• Prepares dental materials: cements, amalgam, composite, impression materials, etc.
• Dental charting
• Supervises prevention and management of dental medical emergencies
• Provides patient and community education i.e., delivering patient personal oral care instructions, delivering community dental health presentations, and plans, assembles, and manages health fair booths
• Cleans and restocks exam rooms
• Takes, mounts, and assigns x-rays to correct patient chart in Dentrix
• Updates and maintains monthly maintenance log, checking oxygen supply weekly and laboratory equipment per protocol
• Schedules appointments as necessary
• Empty biohazard trash (red-bag) and assist with good housekeeping of clinic
• COMPUTER:
  • Enters information into the system in an accurate and timely manner
  • Utilizes the correct procedure to update information in the system
  • Verifies and updates patient information each visit
  • Ability to print information as needed from the system
  • Ability to open and save, and search for Word documents
  • Ability to copy and paste
  • Access and respond to emails in a timely manner
  • Ability to access the organizational website

PROBLEM-SOLVING

• Demonstrates good judgment by taking appropriate actions regarding questionable concerns.
• Follows proper reporting procedures and processes
• Reports needs to appropriate management
• Manages conflict in an appropriate and professional manner, resolving issues at the lowest level possible, and following chain of command when necessary to resolve customer issues or complaints

PRODUCTIVITY/EFFICIENCY

• Maintains a clean and organized work area
• Responsive to changing work requirements. Consistently demonstrates ability to respond to changing situations in a flexible manner
• Minimizes non-productive time and fills slow periods with education, organizing, housekeeping, or assistance to others
• Organizes work areas to be able to effectively complete varied assignments within established time frames
• Consistently evaluates work and determines if further steps are needed to meet internal and external customer expectations
• Takes initiative to redo inadequate or incomplete work
• Meets or exceeds attendance guidelines and consistently starts work on time
• Assures accuracy, thoroughness, and reliability of results for the job. Takes ownership for mistakes
• Attends (or has an excused absence) for all mandatory in-services i.e., safety/health fairs, employee meetings, and specific departmental in-services

CUSTOMER SERVICE

• Consistently demonstrates a commitment to Access Family Care’s Mission, to Serve the Underserved
• Follows dress code and appears professional while on duty
• Provides high quality customer services to internal and external customers
• Retrieves and responds to voice messages timely
• Greets everyone with friendliness and respect and resolves problems to the best of their ability or refers customers cordially to management
• Answers and manages telephone calls with pleasant telephone etiquette

SAFETY AND SECURITY

• Reads and understands HIPAA regulations and applies security measures to protect the privacy of patient information
• Reads and understands ACCESS Family Care’s Policies and Procedures
• Observes safety and security procedures and uses equipment and materials properly
• Responds quickly and appropriately to all drills and codes conducted by management staff
• Reports unsafe working conditions in timely manner to management
• Adheres to program guidelines, policies and procedures, and reports all work related incidents/accidents timely to appropriate management and human resources
• Participates in safety in-services
• Follows proper reporting procedures for actual or potential incidents so follow up and or prevention can occur

WORKING ENVIRONMENT & PHYSICAL REQUIREMENTS

The individual in this position will have mobility within the clinic; working in an office environment with minimal exposure to temperature changes, noise, and dust. Employee may be exposed to body fluids, including blood. Regular schedules are established to meet the needs of our patients.  Evenings and Saturdays may be required. Overtime may be required occasionally, with flexible scheduling arrangements as approved. Occasional travel may be required. Typically, while performing the duties of this position the employee will sit for the majority of the workday. Close vision is required to perform the duties of this position.