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Jr. Software/Hardware Technician
Location:Washington DC Metro Area
Security Clearance:Public Trust
Salary/Pay Rate-
FT/PT Status:Full Time Employment
Job Code:2025-21INFOSY-010
  
Essential Duties & Responsibilities:

JOB SUMMARY:  We are currently looking for a Jr. Software/Hardware Technician to support the National Gallery of Art. Candidate MUST be flexible and available when after-hours remote and/or offsite support for emergencies is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assist with computer rollouts, tech refresh and software upgrades.
  • Perform new user hardware setup.
  • Implement hardware relocations and reclaims.
  • Ability to troubleshoot hardware and software issues.
  • Proficiency in installing and configuring software.
  • Knowledge of network connectivity and protocols.
  • Familiarity with computer components and peripherals.
  • Assist with troubleshooting software / hardware incidents.
  • Ability to write knowledge base articles.
Required Qualifications:

Required Skills:

  • 2+ years of experience in the IT field.
  • Excellent customer service skills
  • Working knowledge of computer and laptop hardware and peripherals, both Windows and Mac.
  • Strong communication and problem-solving skills.
  • Ability to work independently and collaboratively.
  • Attention to detail and accuracy.
  • High level of customer service orientation.
  • Flexibility to adapt to changing technologies.
  • Basic analytical and troubleshooting skills to install, repair and maintain various software and hardware.
Preferred Skills & Certifications:
  •  Certifications in the core technologies desired.


Level of Security Clearance: Public Trust Secret [minimum]