Openings

JOB SUMMARY: We are looking for a Tier II Service Desk Technician to work during 3^rd shift which generally starts at 10:00 PM and ends at 6:30 AM for our GPO contract.

Responsibilities include:

• Troubleshoot and repair or replace defective IT equipment (PC, laptop, monitor, cabling, IT supported local and network printers, phone hand and head sets, mobile phones, etc.) as needed
• Troubleshoot desktop operating systems including space cleanup, user profile repair or replace, operating system re-image when needed, etc.
• Troubleshoot and reinstall desktop software including office automation, productivity tools, and business application software as needed
• Troubleshoot mobile phone issues including device reset and re-enrollment and perform wipes on mobile phones reported lost or stolen
• Relocate IT equipment in response to user relocation service requests
• Install IT equipment for new user setups and remove upon user separation including management of port security as needed/applicable
• Add/install additional equipment in response to user request, e.g. second monitor
• Support IT equipment in conference and training rooms and provision additional IT equipment to support specialized requirements upon request.

Required Skills: 

• A degree in Business Administration, Public Administration, Information Management, or a related field is preferred.
•  Professional certifications in records management (such as CRM, CRA) are a plus.

• Level of Security Clearance: Public Trust Secret [minimum]