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Revenue Operations Manager
Job Code:2025-02-004
Department:Customer Service
FT/PT Status:Full Time
  

Summary/Position Overview:
The Revenue Operations Manager will provide oversight operation of the Cash, Billings and Collections 
teams. They will oversee all aspects of the development, implementation and maintenance of the 
organization’s cash collection and billings policies, procedures, objectives and initiatives in alignment with 
the company’s goals. They will play a critical part in maintaining the financial health of the organization and 
ensuring smooth and efficient payment processing for customers and clients.

Duties and Tasks:
Maintain health, safety and environment standards by:
- Ensuring compliance with all safety policies and procedures.
- Ensuring compliance with all environmental and health standards, and
- Completing all required HSE training. 
 
Contribute to Grand Bahama Power Company by:
- Providing leadership, mentorship and direction for Grand Bahama Power Company cash activities, 
ensuring required resources and training to deliver results.
- Implementing strategies to capture and report on cash, collection and billing metrics.

Cashier Management: 
- Managing and leading a team of cashiers, providing guidance, training, and support to ensure 
efficient and accurate cash procedures
- Overseeing the proper handling of cash transactions, reconciling daily cash collections, and 
implementing security measures to safeguard company funds
- Overseeing cash-related processes, to ensure secure cash procedures and policies are in place and 
checks are being made to ensure compliance, reconciliation, and ensuring accuracy in financial 
transactions

Billing Process Management:
- Ensuring timely and accurate preparation of invoices and bills for products or services rendered by 
the company and ensuring compliance with billing process and procedures
- Supporting the resolution of billing discrepancies 
- Developing, Implementing and updating of processes, policies and procedures
- Working closely with team to address customer inquiries, concerns, and complaints related to 
billing and payments
- Ensuring timely and accurate managing of billing discrepancies or disputes and maintaining billing 
integrity and compliance.

Collections Management:
- Monitoring and strategizing collections efforts to minimize outstanding payments, and handling of 
customer inquiries
- Generating reports on collections activities, cash receipts, analyzing data etc. 

Lead people and accomplish results by:
- Providing clear direction and setting performance goals that are linked to overall company 
strategy for direct reports, ensuring accountability of responsibilities and results. 
- Ensuring that effective training programs are in place to meet financial objectives and customer 
service goals. 
- Leading the team to meet the organization expectations for goal accomplishment and reviews 
performance against objectives, ensuring employee-related matters are dealt with in an efficient 
and timely manner and that the company’s human resource policies and procedures are followed.
- Ensuring that effective training programs are in place to meet financial objectives and customer 
service revenue goals. 
- Managing KPIs for cash, collections and billings and customer management relationships and 
engagement etc.
- Seeking opportunities to enhance operational efficiency, streamline processes, and automate tasks 
where possible. This involves leveraging technology and data analysis to identify areas for 
improvement and implementing innovative solutions.
- Working closely with team to address customer inquiries, concerns, and complaints related to 
billing and payments. This requires implementing robust customer issue resolution processes, 
training staff on best practices and fostering a customer-centric culture within the team.
- Ensuring adherence to company policies, procedures, regulations and standards related to 
customer service.

Drive quality, innovation and technical competence by:
- Seeking opportunities to enhance operational efficiency, streamline processes, and automate tasks 
where possible. This involves leveraging technology and data analysis to identify areas for 
improvement and implementing innovative solutions.
- Implementing robust customer issue resolution processes, training staff on best practices, and 
fostering a customer-centric culture within the team.
- Identifying opportunities to streamline billing and collections processes, implementing best 
practices, and optimizing cash flow management
- Ensuring adherence to company policies, financial regulations, and data protection standards 
related to billing and collections.

Maintain professional and technical knowledge by attending educational workshops, keeping abreast of
new and evolving trends in the related field, reviewing professional publications and participating in 
professional societies. 

Contribute to team effort by accomplishing related results as assigned

Academic/Skill/Experience Requirements:
The Revenue Operations Manager will have a bachelor’s degree in Business Administration with 
concentration in Finance, Management or related field, and four (4) years’ experience in customer service, 
cash and billing or a related financial role. They will have a strong supervisory and leadership skills,
understanding of accounting principles, attention to detail and a high level of accuracy; excellent
interpersonal and conflict resolution skills, problem solving, and communication (verbal and written) skills.
They will have three (3) years’ experience directly supervising people and/or leading teams and the ability 
to maintain professionalism and confidentiality in all areas.

Other: