Job Opportunities

The Revenue Protection Investigator is responsible for detecting, investigating and preventing utility fraud, theft, and revenue losses associated with Advanced Metering Infrastructure (AMI) and traditional metering systems. This role involves field investigations, data analysis and coordination with internal and external stakeholders to ensure compliance with utility regulations and policies.  They coordinate field investigative reports with law enforcement agencies along with the legal/compliance team to document and prosecute electricity theft cases.  They work under close supervision with specific instruction, in order to maintain the required level of competency and confidentiality.

POSITION SCOPE:              

The Revenue Protection Investigator conducts investigations into unauthorized use, energy theft and meter tampering.  They utilize AMI data, analytics tools and field verification checks to detect irregular consumption patterns and potential fraud.  They perform on-site inspections of meters, transformers, and service connections to verify accuracy and integrity.  They are responsible for completing field energy audits, identifying damaged or malfunctioning meters, meter testing and the re-sealing of all meter cans.  They document findings and prepare comprehensive reports, including photographic and written evidence.  They will assist in policy development, regulatory compliance, audit functions, security inquiries, revenue protection, Human Resource protection, as well as assist in gathering and monitoring intelligence as deemed necessary.

Maintain health, safety and environment standards by:

• Ensuring compliance with all safety policies and procedures.
• Ensuring compliance with all environmental and health standards, and
•  Completing all required safety and environmental training.

Investigate revenue losses by:

• Analyzing AMI alerts, usage patterns and billing data to identify discrepancies indicative of theft or unregistered consumption.
• Collaborate with AMI team to refine detection algorithms and improve investigative techniques.
• Monitor system-generated tamper alerts and priorities cases base on potential revenue impact.

Ensure accuracy of field and revenue audit processes by:

• Conducting routine investigations relating to the theft of electricity involving illegal wiring, stolen meters, and other means to facilitate stolen electricity.
• Fully documenting all investigative findings to complete case investigation with law enforcement for purpose of criminal prosecution.
• Responding to customer complaints and inquiries and scheduling customer meetings in a confidential and discreet manner.
• Liaising with law enforcement and legal as necessary to recover lost revenue.
• Entering required information in the Customer Information System.
• Providing documentation support to develop and maintain spreadsheets or databases of revenue related activities.
• Establishing and maintaining respectful relationships with internal and external customers.
• Assisting with the development of new strategies to achieve revenue maximization.
• Liaising with relevant workgroups to resolve any issues related to field analysis.
• Provide on-call availability, when required to respond all matters relating to the theft of electricity

Maintain Customer Care Excellence by:

• Educate customers about proper utility usage and the consequence of meter tampering and theft.
• Participating in all required technical and skills training classes related to effective discharge of duties and responsibilities.
• Collaborating with other team mates to accomplish goals and other work-related tasks
• Performing other customer service duties as assigned.
• Follow safety protocols when handling potentially hazardous situations such as unauthorized connections or damaged infrastructure.
• Maintaining confidentiality of customer and corporate data.

The Revenue Protection Investigator will have earned an Associate’s Degree or equivalent   in an area of study relevant to this position with a minimum of three (3) years’ metering experience, revenue protection, fraud investigation, or law enforcement. The Revenue Protection Investigator must have thorough knowledge of GBPC’s general Rules and Regulations for Electric Service, and have an understanding of AMI, SCADA and smart metering technology.  They will have proficiency in data analysis tools and utility billing systems. 

They will be confidential and have demonstrated proficiency in Microsoft Office.  

They must be able to exhibit effective oral and written communication skills for presentation in court, reports and customer interactions.  They should have the ability to work in a collaborative and independent setting and exhibit high professional standards and attention to detail.  

Demonstrate skills in customer confrontation under adverse conditions, and interview and interrogation techniques.

A valid drivers’ license is required for this role.