The Billings Clerk will be responsible for processing bills, addressing all customer billing queries, and validating billing data. The Billings Clerk contributes to revenue assurance by identifying billing discrepancies, maintaining accurate records, and supporting financial and operational reporting.
The Billings Clerk is expected to ensure the delivery of accurate, timely bills to the company’s residential, commercial and industrial customers, in conjunction with the relevant internal stakeholders.
Maintain health, safety and environment standards by:
- Ensuring compliance with all safety policies and procedures.
- Ensuring compliance with all environmental and health standards, and
- Completing all required HSE training.
Ensure accuracy of billing processes by:
- Processing customer billing transactions accurately and within established service standards.- Reviewing meter reading information for completeness and accuracy and coordinating corrections where necessary.- Reviewing customer accounts for billing accuracy, completeness, and proper application of rates and charges.- Reviewing billing exception reports and researching discrepancies for resolution or escalation to the Billings Lead.- Processing approved billing adjustments in accordance with company policies and authorization limits.- Verifying that service orders, including new connections, disconnections, meter exchanges, and final bills, are accurately reflected in customer billing.- Respond to a wide variety of Customer complaints and inquiries and make relevant adjustments to accounts
Ensure efficiency in the execution of billing functions, initiative and operations by:
- Processing customer billings and resolve any billing issues that may arise efficiently and effectively.- Liaising with relevant workgroup to resolve any errors which may occur as a result of wrong readings and malfunction of meters.- Uploading and Downloading routes in applicable systems.- Reporting any work related issues to Billings Lead as they occur.- Establishing and maintaining respectful relationships with internal and external customers.- Ensuring that all tasks are completed in a timely manner via follow-up with external and internal customers.- Filing any forms, reports, paperwork in an orderly and accessible fashion.
Maintain Customer Care Excellence by:- Maintaining professional and technical knowledge by attending training with support of new systems and system software applications.- Collaborating with other team mates to accomplish goals and other work related tasks- Performing other customer service duties as assigned.
The Billings Clerk will have an earned High School Diploma and have fundamental accounting knowledge and sound mathematics skills. They will be confidential and have demonstrated proficiency in Microsoft Office and have prior experience in Customer Service and Administration. They must have excellent organizational, communication, and interpersonal skills and be able to demonstrate ability to identify and effectively restore customer issues. The Billings Clerk must have thorough knowledge of the general rules and regulations for Electric Service.
Other:
· Confidential
· Demonstrated proficiency in Microsoft Office required.
· Prior experience in Customer Services.
· Excellent organizational, communication, and interpersonal skills.
· Demonstrated ability to identify and effectively resolve customer issues.
· Ability to liaise with multiple groups and multi-task.
· Excellent documentation skills.
· Thorough knowledge of the General Rules & Regulations for Electric Service.
· Demonstrated knowledge of the full scope of CSR functions
