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Program Specialist I On Call (Women's Recovery Home)
Job Code:2018-CV-HM-RH-CM-001
Department:Health Services & Healthy Homes
Location:Casa De Milagros - San Diego, CA
FT/PT Status:On-Call
Salary Range13.49-16.04

Under supervision, the Program Specialist I is responsible for the daily operations and residents at a residential recovery home; performs case management functions and provides recovery-oriented treatment and support services to residents; facilitates and conducts one-on-one and group counseling sessions and workshops for residents on a variety of subjects; and performs related duties as assigned.

Essential Duties and Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

  • Screens program applicants for admission or referral to another treatment facility or program.
  • Conducts comprehensive assessments of applicant substance abuse history, family, health, medical needs, employment and educational background.
  • Evaluates and determines program options for applicants with the Program Managers.
  • Schedules and conducts applicant interviews; intakes and discharges residents; terminates residents from program as necessary.
  • Performs case management record keeping tasks; assists in preparing required program performance reports; maintains and updates center waiting lists; prepares and types correspondence; creates resident files and applicant/resident information.
  • Develops, revises and updates individual recovery plans (IRPs) with residents that establish specific treatment goals.
  • Regularly meets with residents to track progress and prepares resident progress reports.
  • Communicates with parole officers, probation officers, advocates, and lawyers in person or by telephone to discuss residents’ status and progress.
  • Prepares exit plans, discharge summaries and certificates of completion for residents who have successfully completed the program; contacts discharged residents for follow-up.
  • Conducts and facilitates one-on-one and group counseling sessions and workshops for residents on a variety of subjects, including drug and alcohol education, domestic violence, psychological and physiological effects of substance use and addiction, health education, self-esteem, anger management, relapse prevention, eating disorders and AA/NA step studies.
  • Transports residents to appointments, health screenings, and meetings or for emergency purposes; ensures residents go to all required appointments and meetings.
  • Logs, dispenses and disposes of prescribed medications for residents.
  • Conducts urinalysis drug testing on program participants.
  • Collects resident fees and rent.
  • Plans, schedules and supervises residents’ daily activities, including classes, appointments, outings, special events and community involvement.
  • Prepares weekly chore lists for residents and ensures chores are complete.
  • Conducts searches of resident rooms as needed in accordance with MAAC policies and applicable legal requirements.
  • Assist in the coordination of fundraising and community networking activities.
  • Assists with in menu planning; takes residents shopping for groceries and personal needs; buys groceries and places orders for food and household supplies as needed.
  • May be assigned to conduct group and or education classes in the DUI Program.
  • Performs other related duties as assigned.


Knowledge of:

  • Comprehensive understanding of alcoholism and a general understanding of the Twelve Step programs including Al-anon, Narcotics Anonymous (AA) and Alcoholics Anonymous (AA).
  • Principles of case management in a social model, inpatient treatment setting.
  • State code, rules and regulations and MAAC policies and procedures pertaining to the residential recovery program.
  • Community and social service needs of low-income people and relevant community resources.
  • General office administration practices and procedures.
  • Principles and practices of sound business communication.
  • Standard business software, including Word, Outlook, Access, Excel, databases, and use of the internet.
  • Recordkeeping and filing practices and procedures.

    Ability to:

  • Assess individual alcohol/drug dependency problems and develop treatment goals and objectives.
  • Maintain professional behavior and act as a role model at the work site and in the community.
  • Respond to crisis and emergencies which may be alcohol or drug related.
  • Understand, interpret and respond to client needs and expectations.
  • Understand, interpret, apply, explain and enforce applicable laws, codes, policies and procedures.
  • Assess the participants’ immediate needs and ensure participants’ receipt of needed services through personal service or making appropriate referrals.
  • Coordinate activities with outside jurisdictions and community agencies.
  • Interpret, apply and reach sound decisions in accordance with rules, regulations and MAAC policies and procedures.
  • Organize and maintain confidential participant records and files.
  • Communicate effectively orally and in writing with a variety of individuals representing diverse cultures and backgrounds.
  • Understand and follow written and oral instructions.
  • Maintain confidentiality of agency documents and records.
  • Work effectively independently without close supervision.
  • Organize, set priorities, take initiative and exercise sound independent judgment within areas of responsibility.
  • Perform duties that require high attention to detail and application of rules and specific procedural requirements.
  • Demonstrate patience, flexibility, dependability, and creative problem-solving.
  • Operate modern office equipment including photocopier, calculator, computer and payroll administration and processing related software.
  • Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.
  • Use tact, discretion, courtesy and patience in dealing with sensitive and difficult individuals and situations.
  • Establish and maintain effective working relationships with agency staff and others encountered in the course of work.
  • Travel is required and may include attending meetings and/or conferences outside of the County.

Union Membership ( if applicable):


  • AA/AS Degree in social work, psychology, sociology, or social sciences.
  • Minimum of two (2) years of experience in providing alcohol and/or drug counseling services.
  • A minimum of two (2) years of experience in providing alcohol and /or drug education and information in group sessions.
  • One (1) year experience with a recovery program in a social service setting preferred.
  • Bilingual (English & Spanish) preferred.
  • Must become certified as an Alcohol and Other Drugs Counselor from a California State approved program within five (5) years of employment. Failure to obtain said certification shall result in termination of employment.
  • First Aid and CPR training and certification must be obtained within three (3) months of hire and maintained throughout employment.