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Program Support Specialist
Job Code:2018-SM-CD-AD-AD-003
Department:Child Development Program
Location:Administration - San Marcos, CA
FT/PT Status:Regular Full Time
Salary Range$15.58-$18.52

Under direct supervision will support and assist the MAAC Child Development Program (CDP) and program support staff to identify, develop and implement strategies to meet the cognitive, social, emotional and physical needs of the children and their families in accordance with the policies, procedures and philosophy of MAAC and its CDP and in compliance with the Head Start/Early Head Start Performance Standards and State regulations,. The incumbent will participate as a member of a transdisciplinary care and case coordination team and will engage in monitoring and offering support to help ensure successful implementation of the Head Start model.  Supportive interventions will include providing training and technical assistance, health and psycho-education, and referrals to in-house and community resources; performs other related duties as assigned.

Essential Duties and Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

  • Utilizes a relationship and strengths-based, developmental and family-centered eco-systemic framework to engage in and facilitate a transdisciplinary care and case coordination team model, assisting in all program support areas.
  • Reviews child files and other record-keeping systems to identify needs and develop and implement supportive strategies; provides ongoing and responsive assistance.
  • Observes classroom and center environments to identify needs, offer recommendations, and provide support to help ensure fidelity to the Head Start model and MAAC Standard Operating Procedures.
  • Partners with, develops, and provides training and technical assistance to staff and parents, parent interns and/or volunteers in the areas of education, health/nutrition, family partnerships, and social services.
  • Maintains knowledge of available community resources necessary to address child/family needs, and makes appropriate referrals ensuring successful linkages.
  • Assists program staff to increase their knowledge in setting school readiness goals with parents.
  • Provides guidance (i.e. coaching - training and technical assistance) to family service workers, other involved staff and advocates.
  • Engages in and promotes reflective practice opportunities to enhance positive family connections program staff.
  • Ensures proper record-keeping, maintaining progress notes and file documentation of contacts and efforts.
  • Utilizes ChildPlus data management system; actively monitors ChildPlus reports and follows up to ensure compliance.
  • Participates and attends meetings, trainings and conferences, as needed.
  • Provides support to service areas such as Family Community Engagement, Administration, Governance and/or Health/Nutrition service areas.
  • Assists with required screenings including vision, hearing, blood pressure, and growth assessments and the tracking and monitoring of family partnership agreements and family outcomes.
  • Conducts and/or assists with Child and Adult Care Food Program facility monitoring visits.
  • Guides center staff to partner with parents to support their children’s learning and school readiness.
  • Assists with the coordination of childcare for parent meetings, trainings and QPI Parenting Skills trainings.
  • Aids with processing parent stipend requests.
  • Coordinates data collection for multiple parent outcome surveys.
  • Guides and promotes strategies for successful school transitions.  
  • Participates in the coordination and facilitation of Family Services Professional Learning Community meetings.


  • Bachelor’s degree in social science, psychology, health, or a closely related human services field
  • Two years of progressively responsible experience providing direct services to young, low income children and families of diverse cultural backgrounds
  • Two years providing training and technical assistance in an evidence-based model program preferred
  • Demonstrated proficiency in Microsoft Office Suite including Word, Excel, Outlook and databases such as ChildPlus
  • Bilingual (English/Spanish) speaking, reading, and writing preferred

Knowledge of:

  • Child development, early childhood education, and comprehensive services (i.e. health and nutrition).
  • Federal, State and local laws and regulations applicable to the Child Development t program (i.e. Performance Standards, Title 22, and Title 5).
  • Modern theories, methods and practices of relationship-based work and adult learning modalities.
  • Demonstrated computer skills, including Internet operations and Microsoft Office Suite applications. Child Plus database experience highly desirable.

    Ability to:

  • Effectively engage staff and families, building upon their strengths and internal motivation.
  • Troubleshoot basic problems and prepare comprehensive reports to support targeted interventions.
  • Work collaboratively with management and peers, as well as within a transdisciplinary team model.
  • Develop and maintain strong community relations and positive interpersonal relations.
  • Organize records and paperwork processes and consistently demonstrate excellent oral and written communication skills
  • Prepare and present reports, training plans, and workshops.
  • Consistently relate effectively with children, parents, staff, and local services providers


Union Membership ( if applicable):

This position is represented by Service Employees International Union, Local 221, CTW. Dues/deductions begin after 30 days of employment.