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Under supervision, the Family Service Advocate (FSA) will develop and maintain relationships with families and ensure that they receive comprehensive services through their participation in the program. Comprehensive services include, but are not limited to, health and social services, disabilities, early childhood education and care services, and a range of parent development training opportunities at the site. Service to families is a collaborative effort among all center staff. The incumbent is also responsible for conducting community outreach efforts to identify and develop relationships with community-based organizations that provide other needed services to families. Incumbents will also be required to comply with all Head Start, MAAC and other programmatic requirements. Incumbents may be assigned to an alternative work site based on the needs of the program and will be monitored by and receive training and technical assistance from the Health, Social Service and other Managers.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
Associate of Arts Degree from an accredited college or university
Twelve (12) college semester units in Social and/or Health Education AND two (2) years of Head Start or related family support resource program experience that demonstrates working with adults in a social/health setting; experience working with children and families from culturally and linguistically diverse backgrounds.
A Family Development Credential (FDC) is required within eighteen (18) months of hire/placement in this classification.
Bilingual (English / Spanish) speaking, reading, and writing required
Demonstrated experience with Microsoft Outlook including email, word processing, spreadsheet, database (such as ChildPlus) and other standard business software
Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier.
Community resources and family centered case management skills; knowledge of community resources
Active listening, value clarification, problem solving and other crisis intervention techniques
Current Head Start performance standards
Computer software including word processing, and databases such as ChildPlus
Relate positively and effectively with children and families of various cultures and socio-economic backgrounds
Develop community cooperation to ensure families receive comprehensive services
Manage work in an environment that can be interrupted by violence
Utilize computers and other technology for recordkeeping and recording and to consistently demonstrate accuracy, thoroughness and neatness
This position is represented by Service Employees International Union, Local 221, CTW. Dues/deductions begin after 30 days of employment.