Join the MAAC Team

MAAC is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans.)

Start Over with Job Search

Returning Applicant?  Login Now

Family Service Advocate
Job Code:2018-SM-CD-CD-OL-002
Department:Child Development Program
Location:Olive - Vista, CA
FT/PT Status:Regular Full Time
Salary Range$13.81-$16.42

Under supervision, the Family Service Advocate (FSA) will develop and maintain relationships with families and ensure that they receive comprehensive services through their participation in the program.  Comprehensive services include, but are not limited to, health and social services, disabilities, early childhood education and care services, and a range of parent development training opportunities at the site.  Service to families is a collaborative effort among all center staff.  The incumbent is also responsible for conducting community outreach efforts to identify and develop relationships with community-based organizations that provide other needed services to families.  Incumbents will also be required to comply with all Head Start, MAAC and other programmatic requirements. Incumbents may be assigned to an alternative work site based on the needs of the program and will be monitored by and receive training and technical assistance from the Health, Social Service and other Managers. 

Essential Duties and Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

  • Works with Head Start and Child Development Program families on family identified needs, informing them of community resources, providing information and referrals, assist in the scheduling of appointments and follow-up services as needed [this includes home visitation and drafting of the Family Development Plan]; successfully manage a caseload of up to sixty (60) families. 
  • Records and updates caseload information (i.e., medical, social, financial status, home visit reports, referral documents, etc.) from family observations and outside providers and maintains necessary case notes and required records; utilizes awareness and utilization of Family Centered Case Management techniques and promotion of a Family Centered Environment.
  • Utilizes Head Start Performance Standard eligibility regulations and MAAC ERSEA Standard Operating Procedures to assist families with EHS/HS applications; prepares and submits timely, accurate reports, both electronically and in hard copy.
  • Recruits children/prenatal applicants as defined by MAAC, State and Federal regulations to ensure full enrollment at all times; recruits, enrolls, and may verify eligibility determinations as defined by MAAC, state, and federal regulations. Provides a recruitment plan for assigned centers to ensure full enrollment.
  • Travels to homes and recruiting events; conducts periodic home visits (as needed) to assess family resources and needs; assists in conducting health and dental screenings, including but not limited to vision, audio, weight, height, blood pressure, T.B.
  • Assists staff in cross component planning, coordinating, and implementing.
  • May assist in safety, sanitation, housekeeping, and food preparation.
  • Transports families to needed services and trainings on an as needed basis.
  • Attends trainings, conferences, and meetings as required.
  • Performs other related duties as assigned.  


  • Associate of Arts Degree from an accredited college or university 
  • Twelve (12) college semester units in Social and/or Health Education AND two (2) years of Head Start or related family support resource program experience that demonstrates working with adults in a social/health setting; experience working with children and families from culturally and linguistically diverse backgrounds. 
  • A Family Development Credential (FDC) is required within eighteen (18) months of hire/placement in this classification.
  • Bilingual (English / Spanish) speaking, reading, and writing required
  • Demonstrated experience with Microsoft Outlook including email, word processing, spreadsheet, database (such as ChildPlus) and other standard business software
  • Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier. 

Knowledge of:

  • Community resources and family centered case management skills; knowledge of community resources 

  • Active listening, value clarification, problem solving and other crisis intervention techniques

  • Current Head Start performance standards

  • Computer software including word processing, and databases such as ChildPlus

Ability to:

  • Relate positively and effectively with children and families of various cultures and socio-economic backgrounds

  • Develop community cooperation to ensure families receive comprehensive services

  • Manage work in an environment that can be interrupted by violence

  • Utilize computers and other technology for recordkeeping and recording and to consistently demonstrate accuracy, thoroughness and neatness

Union Membership ( if applicable):

This position is represented by Service Employees International Union, Local 221, CTW. Dues/deductions begin after 30 days of employment.