MANIILAQ ASSOCIATION
2/16
Title: Registration Clerk I Range: 11
Program: Patient Financial Services Status: Non-Exempt
Housing Priority: None Covered: No
Interviews patients or their representative to get personal and insurance information. Verifies insurance information with appropriate insurers. Enters and updates this information into the computer. Contacts insurers by phone for pre-authorization when required. Provides on call coverage for ER registration as scheduled. Reports directly to the Registration Manager.
1. Obtains personal data, insurance information and financial agreements and adds or updates RPMS information.
2. Obtains signatures on appropriate paperwork to meet Federal, State and JCAHO requirements regarding patient rights, the Privacy Act, release of information and advance directives.
3. Obtains copies of insurance cards and signatures to ensure information is available for processing of bills to insurers.
4. Verifies insurance eligibility information with insurer.
5. Calls insurance companies for pre-authorization as needed before sending patients to appropriate clinics.
6. Follows up on registration-related Explanation of Benefits problems.
7. Performs clerical duties as needed for the business office, including sorting, filing, and mailing.
8. Appropriately recognizes and maintains the confidentiality of all patient information.
9. Provides on call coverage for ER registration as scheduled.
Must have good customer service skills and be a team player. Must display good telephone etiquette in order to deal appropriately with the public and insurance companies. Must be able to type at least 25 words per minute on a computer. Must be able to sort alphabetically and numerically. Must have the ability to prioritize and carry out daily duties in a timely and accurate manner with minimal supervision. Must be willing to be a team player.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of people in this job.
