MANIILAQ ASSOCIATION

9/23

Title: Clinical Applications Coordinator I/II/III                                                                       Range:  14/15/16

Program: Information Technology                                                                                        Status: Non-Exempt
Housing Priority:  No                                                                                                        Covered: Yes

POSITION SUMMARY

Serves as a specialist/integrator in the implementation and ongoing support of multi-service clinical software applications used for the hospital and clinic Electronic Health Record.  The position supports the daily interface between clinicians/medical staff and the Electronic Health Record.  The duties involve serving as the coordinator for deploying new portions of the Electronic Health Record in specified clinical locations, consulting with the Medical Staff, clinical departments and Information Technology in customizing software and altering workflow processes in the daily operation of the Electronic Health Record.  Incumbent is responsible for a broad range of activities surrounding the implementation of a comprehensive, standardized integrated health care information system.  This position will be on-call.  Reports directly to the Director of Clinical Informatics.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Is responsible for the implementation and support of multi-service software packages that automate the capture of clinical encounter information and is subsequent retrieval.  The main emphasis will be on the Electronic Health Record system.
2. Develop and maintain training content.
3. Troubleshooting and process enhancement for EHR. Develop new EHR functionality and solutions in support of clinical processes and procedures.
4. The application coordinator manages the customization of the site parameters and addresses integration issues with other software packages.  This includes the day to day operations of the EHR along with troubleshooting problems.
5. Assists in the implementation of new software products obtained by the facility that cover these functions.
6. Serves as liaison between the Health Center’s staff and other agencies concerning out health care information systems.
7. Serves on MHC multi-disciplinary teams as the subject matter expert on EHR and other health care information systems.
8. Acquires a comprehensive knowledge of the software involved to determine which are procedural issues versus system/application deficiencies.
9. Responsible for training MHC staff in effective use of the EHR system.  This will also include training staff for any future improvements to the system and any new software processes that are added.
10. Emphasizes timeliness, accuracy, security and the importance of these functions on every other clinical application.  Promotes an awareness of the importance of data validity and data security.
11. Coordinates efforts to correct deficiencies and errors that occur in the electronic record.  Logs all problems, referring those requiring a higher level of technical support to the appropriate person or team.
12. Coordinates with MHC staff, IT staff and other application coordinators to implement integrated packages, resolve conflicts, provide secondary support on related software modules, and insure smooth operations in areas where package scope overlaps or is integrated with other services’ functions.
13. Uses all available resources pertaining to pre-packaged software, templates and other system processes that are already available throughout the IHS/VA network.  This includes using standard file and table builds that are available.
14. Promotes an atmosphere that encourages enthusiasm and user participation in clinical computing.  Creates a positive environment for reporting application and/or system deficiencies and suggestions for system improvements and enhanced functionality. 
15. Other duties as assigned.

MINIMUM REQUIREMENTS

CAC I: High School diploma or equivalent and a health care related certification like CNA, CMA, or LPN, working knowledge of MHC IT systems with the demonstrated ability to train users on the basic applications and functions. Ability to complete work with minimal supervision. Minimum 2 years IT or healthcare related experience.

CAC II: Meets the requirements of CAC I plus an associate’s degree in healthcare related field like an Associates of Nursing or IT related field. Two years related IT experience in a healthcare industry or 2 years work in a patient care setting in a health care industry. An equivalent combination of relevant education, work experience or training may be substituted for experience or education.

CAC III: Meets the requirements for CAC I & II plus a bachelor’s degree in healthcare or IT related field. 4 years’ experience in clinical patient care (clinical, nursing, or allied health) or 2 years’ experience in clinical applications support in the healthcare industry. Demonstrated ability to communicate effectively with peers and superiors, to speak in front of groups and to communicate in writing policies, procedures, memoranda and training materials.  Experience serving as a liaison between groups within an organization, as an effective member of organizational teams and in coordinating software implementation projects.  Extensive knowledge of a broad range of patient care activities, working knowledge of the hospital environment and how the different services and functions interact. An equivalent combination of relevant education, work experience or training may be substituted for experience or education.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required of personnel in this job, and the employer reserves the right to revise or change this description.  This description does not constitute a written or implied contract of employment.  To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet physical demands.  Reasonable accommodations may be made to enable individuals with disabilities to meet those conditions.