Maniilaq Association
07/16
Title: Lead Registration Clerk
Range: 12 + 3
Program: Patient Financial Services
Status: Non-Exempt
Housing Priority: None
Covered: No
POSITION SUMMARY:
The purpose of this position is to provide high quality patient experience during the Registration process to community members and Maniilaq employees. This position provides the day to day operation support for Registration Clerks. Reports directly to the Registration Manager.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Will complete ten per day - registration quality reviews and documentation.
2. Prepare, maintains, and updated work schedules, ensures publication, distribution, and posting of all new work schedules at least 10 calendar days in advance of expiration of current schedules to avoid interruption in work process and flow
3. Works closely with the Registration Manager to continue to improve the registration experience for both internal and external customers.
4. Will work with the Alternate Resource Specialists to identify patients without current insurance information
5. Responsible to work a minimum of thirty (30) hours per week direct patient registrations
6. Is responsible for timely securing and creation of timesheets of the Registration staff.
7. Responsible for training new Registration Clerks.
8. Provides on-call coverage for Registration and the ER as scheduled.
MINIMUM REQUIREMENTS:
High school diploma or equivalent. One-year of relevant experience or the ability to support management and provide leadership for the registration staff. Some college hours are preferred. RPMS experience with basic Microsoft Word and Excel are required. Experience in staff training is preferred. Must have good customer service skills and be a team player. Must display good telephone etiquette in order to deal appropriately with the public and insurance companies. Must be able to type at least 25 words per minute on a computer. Must be able to sort alphabetically and numerically. Must have the ability to prioritize and carry out daily duties in a timely and accurate manner with minimal supervision.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by the individual assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the individual in this job.
