MANIILAQ ASSOCIATION

04/26

Title: Clinical Applications Coordinator I/II/III                                                          Range:  TBD

Division: Information Technology                                                                            Status: Non-Exempt

Housing Priority:  No                                                                                              Covered: Yes

POSTION SUMMARY

The Clinical Applications Coordinator supports the implementation, optimization, and ongoing maintenance of the electronic health record (EHR), specifically Oracle Health (Cerner). This role serves as a key liaison between clinical staff and IT, ensuring the EHR supports efficient, safe, and effective patient care.

Responsibilities include system configuration, workflow optimization, troubleshooting, and end-user training. This position works closely with clinical departments to implement new functionality and improve existing processes. Participation in an on-call rotation is required. This position reports to the Director of Clinical Informatics.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Support and maintain the Oracle Health (Cerner) EHR system
2. Configure applications, workflows, and system settings to meet clinical needs
3. Troubleshoot system issues and coordinate resolution with IT and vendors
4. Develop and deliver EHR training for clinical and support staff
5. Assist with implementation of new software, upgrades, and enhancements
6. Serve as a liaison between clinical teams, IT, and external partners
7. Monitor system performance and recommend process improvements
8. Promote data accuracy, integrity, and security across clinical systems
9. Participate in interdisciplinary teams as an EHR subject matter expert
10. Document issues, solutions, and workflows; escalate complex issues as needed
11. Perform other duties as assigned

MINIMUM REQUIRMENTS

CAC I:

• High school diploma or equivalent
• Healthcare certification (e.g., CNA, CMA, LPN) preferred
• 2+ years of healthcare or IT-related experience
• Basic knowledge of clinical systems and ability to train users

CAC II:

• Associate degree in healthcare, IT, or related field
• 2+ years of healthcare IT or clinical experience
• Experience supporting or working with EHR systems preferred

CAC III:

• Bachelor’s degree in healthcare, IT, or related field preferred
• 2+ years of clinical applications support or 4+ years of clinical experience
• Strong communication, training, and project coordination skills
• Experience with EHR implementation, support, or optimization

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required of personnel in this job, and the employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet those conditions.