Maniilaq Association

06/25

Title:  Patient Access Manager                                                                                                              Pay Grade:  31

Program:  Patient Financial Services                                                                                                     Status:  Exempt

Housing Priority:  None                                                                                                                        Covered: No

POSITION SUMMARY

The purpose of this position is to provide high quality patient experience during the Registration process to community members and Maniilaq employees. This position provides training, quality review, and oversight to the Registration Team.  The position also provides support and training as needed for the CHAP clinics in the Maniilaq villages. Reports directly to the Patient Financial Services Director.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Responsible for coaching, development and training of Registration team, which includes creating and maintaining departments processes
2. Maintain work schedule for all Registration team to ensure adequate coverage
3. Provide support for all Registration team functions and problem solve for process improvement
4. Act as subject matter expert in all discussion involving new processes or events
5. Examines pertinent information to determine accuracy of customer requests and related paperwork
6. Work payer denial reports and execute appropriate training for Registration team to reduce denials
7. Participates in Registration audits and requests from internal or external entities
8. Must be able to supervise team in a positive and respectful manner
9. Monitor Registration team activity for quality assurance and accuracy
10. Provide support to all Maniilaq departments for Registration and customer service oversight which include village clinic administrative staff.
11. Responsible to support Registration team to resolve escalated events by patients or clients
12. Responsible for ensuring all Registration team members provide positive and excellent customer service
13. Provides on-call coverage for Registration and the ER as scheduled.
14. Work closely with revenue cycle leaders to ensure we are upholding CMS Registration compliance and Maniilaq policies and procedures respective to the position and responsibilities.
15. Communicate with revenue cycle leaders of any events that need immediate attention for process improvement or team quality
16. Participate in all continuing education platforms that supports Registration team oversight which will include scheduling as well as other aspects of patient access scope
17. Work closely with revenue cycle leaders in all aspects of quality of care, compliance, client satisfaction, accuracy and providing a positive work environment
18. Other duties needed to help drive our Vision, fulfill our Mission, and abide by our Organization's Value

MINIMUM REQUIREMENTS

Three years of health care experience which includes patient access functions. Preferred experience of staff management.  Experience with basic Microsoft Word and Excel are required. Experience in staff training is preferred. Familiar with Centers for Medicare and Medicaid patient rights and consent to treat. Must have excellent professional communication skills. Must have the ability to prioritize and carry out daily duties in a timely and accurate manner with minimal supervision.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required of personnel in this job, and the employer reserves the right to revise or change this description.  This description does not constitute a written or implied contract of employment.  To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet physical demands.  Reasonable accommodations may be made to enable individuals with disabilities to meet those conditions.