MANIILAQ ASSOCIATION
10/2026
Title: Dental RN Case Manager Pay Grade: 31
Program: Dental Status: Non-Exempt
Housing Priority: None Covered: Yes
POSITION SUMMARY
The Dental RN Case Manager will provide administrative case management support for the Dentists and Dental Health Aides. Collaborates with Pharmacy, Medical Staff, Travel, Patient Financial Services, ANMC, specialty clinics, insurance companies, and Medicaid to ensure successful patient coordination of care and treatment. Assists patients with their care coordination questions, appointments, and referrals. Promotes health care delivery across the continuum of services at Maniilaq Health Center, and decrease fragmentation of care. The Dental RN Case Manager will use a process that includes screening and case finding, comprehensive multidimensional assessment, care planning, connection with available resources, implementation of care plans, and ongoing monitoring and re-assessment. The plan sets goals and timeframes for achieved goals that are appropriate to the individual and their family and agreed upon by the family and the treatment team. This position reports to the Lead Dentist or designee.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Works in coordination with the Lead Dentist to develop, implement, and maintain the Dental Clinic Case Management Program according to program goals and objectives.
Collaborates with dental providers to develop, implement, monitor, and modify a plan of care for and with the individual and family/caregiver consistent with cultural, social, and psychological requirements, through an interdisciplinary, collaborative team approach while adhering to the professional standards set forth by the American Nurses’ Association.
Understands the developmental needs of all ages of patients throughout the continuum of life. Is able to adjust care to those needs. Documentation reflects that understanding.
Monitors the clients’ progress toward goal achievement with periodic reassessments of changes in health status.
Assists dental providers with the referral process in collaboration with ANMC, insurers, specialty clinics, medical staff, case managers, and travel staff.
Knowledgeable of appropriate information from the patient record that should be included with referrals.
Schedules appointments and follow-up appointments at MHC and other services as directed by dental providers.
Assists care team with patient appointment letters and travel worksheets.
Verifies patient Medicaid and Insurance eligibility and prepares dental insurance pre-authorizations for procedures and travel that require it for payment/reimbursement.
Maintains patient’s charts as assigned.
Assists with radio calls as assigned by dental provider team.
Works closely with dental front desk and village clinic staff to identify patients and schedule appointments for dental clinic village visits.
Manages assigned patient queues/pools and follow-up.
Assures labs have been drawn as scheduled and assists in the coordination of medication reconciliation with Pharmacy, Primary Care providers, specialty clinics, and/or ANMC.
Provides tracking and follow-up of abnormal test results in collaboration with provider team. Notifies patients of normal labs only when directed to do so by provider.
Participates in development and implementation of departmental goals and objectives.
Participates in daily Dental Clinic huddles, and attends regular team meeting with case managers, providers, CHAP, and village clinic staff.
Maintains files in a secure and organized manner that follows HIPPA guidelines.
Maintains professional ethical standards of conduct at all times.
Demonstrates a positive customer service attitude at all times.
Uses team building, problem solving skills, and lean principles, in the on-going quality improvement initiatives.
MINIMUM QUALIFICATIONS
An Associate or Diploma in Nursing from an Accredited College. Current licensure as a Registered Nurse in the State of Alaska with at least two years nursing experience. Must be able to pass the core competencies assigned to this position and maintain the educational requirements of the department. Ability to use various computer programs, including Microsoft Office, Excel, database programs, iCare, CMET, AFHCAN, Vidyo, Dentrix, and Cerner. Demonstrates a wide theory base and sound clinical skills in order to interact in an effective manner with providers, health team members, community agencies, and clients/families with diverse opinions, values, and religious and cultural ideals. Ability to work autonomously with little direction and be directly accountable for practice. Demonstrates leadership qualities including time management, verbal and written communication skills, problem solving, decision making, priority setting, work delegation, and work organization. Ability to lift up to 70 pounds and spend long periods of time standing or walking. Employee may be exposed to communicable diseases and hazardous materials.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required of personnel in this job, and the employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet those conditions.
