Maniilaq Association
5/2026
Title: Dental Front Desk Supervisor Pay Grade: 30
Program: Dental Status: Non-Exempt
Housing Priority: None Covered: Yes
POSITION SUMMARY
Responsible for day-to-day supervision of all dental Front Desk staff and patient appointment scheduling/reception functions of the dental clinic. Collaborates with the dental provider team in the continual assessment, planning, and optimization of patient appointment scheduling. Consults with Medicaid, MHC billing, dental, medical, and travel staff to ensure successful patient benefits authorization and travel. Works with both the village communities and health center in coordination of services. Administers all dental clinic staff travel. Administers all dental clinic supply inventory. Reports directly to the Dental Clinic Manager or designee.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Leads and optimizes all functions of the Dental Front Desk department. This includes day-to-day supervision over all dental front desk staff.
Assists in creating department standards and goals, and is responsible for enforcing policies/procedures.
Assures progress of departmental goals and objectives through weekly departmental meetings.
Responsible for monitoring, tracking, and optimizing front desk department employee schedules, personal time off and preparation and authorizing payroll. Oversees staffing levels and insures the front desk is properly staffed.
Ensures all initial and annual employee evaluations/competencies are completed in a timely fashion and creates and monitors any employee improvement plans.
Oversees scheduling of patients, ensuring appointments are assigned appropriately based on provider scope of practice and patient treatment plans.
Oversees scheduling of DHAT services in village dental clinics.
Responsible for planning, tracking, and optimizing all dental clinic visits to villages.
Responsible for planning, tracking, and optimizing all clinic staff travel.
Displays a willing and helpful attitude to patients and staff. Professionally communicates to staff and customers along with responsibility to train staff in customer service and monitor customer concerns/complaints.
Responsible for complying with the Joint Commission standards, HIPAA standards, and ensures compliance with other regulations, guidelines, requirements, and statutes as applicable.
Identifies payers for all patients, prior to appointments when possible, and refers to Financial Advisors as necessary. Maintains accurate patient demographic and insurance information in Dentrix.
Assures that any third-party pre-authorization is followed through and tracks any billing discrepancies.
Collaborates with the Business Office to assure payment for services as appropriate and resolve revenue issues as they arise.
Assists with the patient referral process, including patient travel, in collaboration with clinical staff.
Collaborates with appropriate case manager concerning problems in referring patient care.
Assists as needed in making follow up appointments or getting request to case managers and schedulers.
Works closely with lead dentist to maintain an accurate inventory database of dental clinic clinical and administrative supplies. Follows dental procurement procedure to places purchase orders and oversee restocking of supplies. Follow-up by telephone or written correspondence with vendors as necessary
Implements procedures for tracking, receiving, handling, processing, and distribution of supplies.
MINIMUM REQUIREMENTS
Associate degree (2 year’s equivalent education) and/or 2 years management/supervisory experience. Familiarity with the efficient/effective provision of dental services. Must possess strong financial, technical, administrative, organizational and communication skills. Requires exceptional attendance able to work independently and efficiently. Requires excellent customer service skills and telephone etiquette. Medicaid travel training required within 90 days.
DISCLAMIER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required of personnel in this job, and the employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet those conditions.
