MedSpring Urgent Care is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

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Facilities Maintenance Specialist
Job Code:2017-HR-NMP-007
Location:No Market Preference
Department:Patient Care Centers and Center Support Positions
FT/PT Status:Full Time

Key Duties and Responsibilities:

We are looking for a talented Facilities Maintenance Specialist for our Baltimore, Maryland office. 

At MedSpring | Choice One Urgent Care, our goal is to change the urgent care landscape by providing great care in a comfortable setting with friendly staff. We’re not just focused on hiring the best healthcare talent, but we are also focused on hiring exceptional support staff, too!  As we continue to grow and thrive, we’re looking for people to help us build an urgent care brand unlike any other.

The primary objective of this position is to coordinate maintenance activities at our centers, ensuring that the patient experience is consistent with our mission and vision.


·        Maintain project documentation for active projects; ensure that relevant documentation is promptly distributed to those who need to know

·        Source and manage contractors/vendors/suppliers for specific needs related to each new project,including locating sources, issuing purchase orders, and tracking all facets to assure successful completion and proper billing

·        Service Vendor Management

o   Establish job priorities and time frames for help desk service tickets and maintenance vendors including all 3rd party providers (non-medical)

o   Invoice review and processing

§ Match received invoices to service tickets, approve work and document work order on service ticket

§ Create/maintain worksheets to analyze expenses and notification of outliers and unusual spends

o   Vendor Set-Up and Maintenance, obtain and maintain required documents and insurance,update and maintain center call list for all vendor movement

o   Address service related issues timely and effectively, distribute and manage open item list with action plans to achieve completion

·        Help Desk Service Ticket

o   Update help desk with current status, and follow up to ensure tickets are closed properly

o   Distribute report status weekly to all parties ensuring all tickets receive a response

o   Troubleshoot with center staff prior to dispatch ensuring the right contractors are dispatched when needed, eliminate service calls through effective troubleshooting/guidance

·        Resource Process Guide (O&M Manual) – assist in creation and distribution of new maintenance manual for use by center staff to trouble shoot and analyze issues that arise in the centers

·        Janitorial Service – Track maintenance performance, supply usage, assist in maintaining our minimal standard guideline for cleaning services, and oversee Bi-Annual market bidding of all janitorial services contracts. Coordinate with market staff/ADOPS to ensure needs are being met and contractual obligations are fulfilled

·        Performs other duties as assigned

·        Ability to travel frequently and work efficiently in a remote environment

Job Qualifications:


  • Self- directed work and project management acumen
  • Deadline driven and goal oriented, with strong multi-tasking and time-management skill set
  • Ability to interact effectively across organizational layers, engaging stakeholders towards one common goal
  • Familiarity with medical supplies, preferably 2+ years working in a healthcare, hotel or retail setting
  • Managing vendor relationships



  • Excellent customer service and communication skills, ambassador of the brand and service culture
  • Well organized and detail oriented
  • Ability to work independently, balance multiple stakeholders, prioritize tasks and meet deadlines
  • Punctual and reliable with a strong work ethic and professional demeanor
  • Collaborative, communicative team player
  • Demonstrates sound judgment and is quick to respond and realign as critical priorities shift
  • Energized by the ambiguity of a high-growth environment and, consistent with an early stage company, is willing to pitch-in as needed to make the team successful


  • Coordinate, organize, schedule, and prioritize tasks
  • Handle multiple priorities, duties, jobs/projects, and responsibilities
  • Work with a wide variety of people; SMEs, managers, and internal/external customers
  • Assemble diverse data and prepare reports
  • Understand budgets
  • Follow oral and written instructions
  • Effectively communicate issues related to project status to proper personnel
  • Effectively utilizes common suite of Microsoft applications are a must some prior experience with project management software preferred
  • Ability to use tools and assemble products as needed


  • Ability to lift 15-50 lbs.
  • Work extended hours, during pre-opening phase of new centers; physically stocking centers
  • Required to move from one location to another within and outside of the building; push, pull and reach; bend; stand for long periods of time; and sit for long periods of time; manual dexterity required
  • Must be able to speak and write English fluently

ChoiceOne|MedSpring|Partners UrgentCare is an equal opportunity employer committed to hiring a diverse work force and sustaining an inclusive working environment. ChoiceOne|MedSpring|PartnersUrgent Care does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Must have flexibility in days and hours as needed to be successful in this role.

In addition to an attractive salary, MedSpring offers: an annual bonus, medical, dental and vision insurance. In addition to a 401K and PTO as well as company paid short term, long term and basic life insurance. A bonus potential does apply to the competitive salary.