Responsible for providing technology support for internal help desk calls. Resolve majority of calls immediately while on the phone with the user. Duties include hardware/software support, entering calls into tracking system, prioritizing calls, evaluating calls, resolving calls, and escalating calls as required, follow-up with End-Users.
Key Duties and Responsibilities
Education: Bachelor degree in Computer Science preferred.
Experience: Experience in a customer service-oriented and/or healthcare IT environment preferred.
JOB KNOWLEDGE, SKILLS AND ABILITIES: