MedSpring Urgent Care is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

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Market Trainer
Job Code:2017-HR-BOS-006
Department:Patient Care Centers and Center Support Positions
FT/PT Status:Full Time

Key Duties and Responsibilities:

MedSpring Urgent Care seeks a talented Market Trainer.  The successful candidate will be a member of the Operations Leadership Team reporting directly to the Area Director of Operations with a dotted-line reporting relationship to the Sr. Manger, Learning & Development.   The Market Trainers work as an integral part of the operations and training teams.  This role will play a key role in the on-boarding and training of all MedSpring associates and providers. The Market Trainer will be responsible for ensuring the successful on-boarding and development of new hires, facilitate new hire orientation classes, provide clinical training for operations teams (EMR, OSHA, DOT UDS & BAT, etc.), and revise and update training content as needed.   The Market Trainer will be a key point of contact for all clinical staff when it comes to ensuring they have the proper skills to provide exceptional patient care.   There will be a dedicated Market Trainer for each market. 

Key Duties and Responsibilities


  • Min of 2-3 13-hour clinical shifts per month to maintain skills and ensure training remains applicable
  • Ability to work nights and weekends, as needed
  • Onboarding and training of all clinical associates
  • Facilitate new hire training for all clinical staff (MAs and Rad Techs)
  • Partner with Training Physicians to create a successful on-boarding experience for providers
  • Participate in first day of training for providers
  • Verifies I9 documents and forms in both electronic and paper form, as needed and in compliance with federal law
  • Deliver instructor-led education programs in person and via webinar, video, etc.
  • Participate and facilitate train the trainer sessions, as needed
  • Partner with market leadership and center support leaders on the roll out of new initiatives across the organization
  • Partner with Area Director of Operations to identify training gaps and develop solutions as part of on-going associate development
  • Engage in the creation of core educational content as a subject matter expert
  • Evaluate needs and gaps in clinical content, culture, and technical resource training content and recommend change, as needed
  • Provide continuing education classes (HIPAA, OSHA, etc.)
  • Train DOT certifications to include Urine Drug Screen Collectors and Breath Alcohol Technicians
  • Scheduling and completion of required DOT Error Correction Training

  • Track all required training and certifications to ensure compliance with all state, federal and local laws and company policies

  • Provides mentoring to associates that need help with skill development
  • Schedule and communicate training classes, as needed
  • Special projects as identified by Senior Manager, Learning and Development
  • Schedule and participation in completing 45 day assessments
  • Regular participation in presenting training topics on Huddle calls and Market Meetings
  • Active participation in building relationships with local MA/Rad Tech schools to build talent through extern programs
  • Regular evaluation of market externs and tailoring of training to achieve proficiency
  • Coordination of skill-building sessions with market Preceptors
  • Safeguard and maintain market training equipment
  • Assist ADOP with performance evaluations as needed



This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.


 Skills and Abilities


  • Ability to demonstrate strong oral, written and presentation skills, with the ability to speak effectively to large and small groups.
  • Strong organizational and time management skills
  • Knowledge of how to use eCW (EMR), PowerPoint, Excel, Word and other pertinent software required
  • Assess and understand the needs of adult learners and adult learning practices
  • Understand behavioral coaching and build positive relationships with the students
  • Role Model  behaviors that are reflective of the MedSpring mission, vision and culture




  • Bachelor’s degree preferred
  • Graduate from an accredited RT, LMRT, NCT or MA program

Professional Experience / Certifications

  • Licensed NCT/LMRT/RT required to maintain license in good-standing along with completion of required CME

  • Certified MA required to maintain certification with completion of required CME

  • Maintains current BLS/CPR certification

    Professional Experience/Qualifications

    The ideal candidate demonstrates a high level of experience and proficiency in the following areas:

  • Minimum two (2) years training experience preferred
  • Must be a certified or licensed MA, RT, LMRT or NCT
  • Exceptional internal and external customer service skills
  • A positive, energetic, and inspiring attitude
  • Communicates easily with individuals throughout the organization
  • Comfort with the ambiguity of a high-growth environment and, consistent with an early stage company, willing to pitch-in as needed to make the team successful

  • Possess excellent organizational and administrative skills

  • Ability to communicate effectively, balance multiple responsibilities, set priorities, and solve problems
  • Strong proficiency in Microsoft software products such as Outlook, Word, PowerPoint and Excel
  • Effective oral and written communication skills

  • Professional maturity
  • Ability to work independently and set personal goals, tasks and strategies
  • Sufficient manual dexterity and physical ability required to perform assigned task


Physical Demands

  • Ability to lift 15-30 lbs.
  • Required to move from one location to another within and outside of the building; push, pull and reach; bend; stand for long periods of time; and sit for long periods of time.
  • Must be able to speak and write English fluently.



  • Travel domestically
  • Travel to other markets as needed to support training initiatives
  • Minimal overnight travel





A competitive compensation package including base salary, bonus program and full employee benefits is offered.


Company background and Culture:     

MedSpring is headquartered in beautiful Austin, Texas, which consistently appears on Top 10 lists as an extremely desirable place to live. The “Live Music Capital of the World” is home to 1.7 million people, the Texas state capital, the University of Texas and many company headquarters including Dell, Whole Foods, and AMD. Positioned on the edge of the Texas Hill Country and host of the SXSW Festival the city offers vibrant arts, sports, recreation, and entertainment opportunities.  MedSpring currently owns and operates almost 40 urgent care centers in five geographic markets (Austin/Boston/Chicago/Dallas-Ft Worth/Houston).   In late 2015, we launched in a joint venture partnership with Partners Healthcare a private label expansion in Boston, Massachusetts. Determined to have a positive impact in healthcare, MedSpring is on an assertive growth plan with a goal of 50+ centers by the end of 2017.  The main focus of MedSpring is to develop and maintain a national reputation for the quality and caliber of its people and the exceptional medical care and service they deliver.   


MedSpring provides urgent care and occupational health services. Located in attractive, urban and suburban settings, we have the privilege of treating both pediatric and adult patients presenting with a broad spectrum of medical conditions. Our state-of-the-art facilities include on-site laboratory and digital radiologic services and are staffed by physicians daily. Our distinctive feature is the outstanding service we deliver.




Job Qualifications:

Standard business hours. Some after hours and weekend work may be required for success in this role.

MedSpring Urgent Care is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive working environment. MedSpring Urgent Care does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

In addition to an attractive salary, MedSpring offers: an annual bonus, medical, dental and vision insurance plans, 401K and PTO. Also, company paid short term and long term disability as well as basic life insurance.