The Patient Service Center Agent (PSCA) is responsible for maintaining the daily schedule for all patients’ appointments. The PSCA interviews the patient or representative and enters information required for appointments into the scheduling system.

Essential Duties and Responsibilities

• Schedule and confirm patients for all programs, ensuring the appropriateness and needs of the patients
• Manage inbound calls, chat sessions, patient voicemail, and receives and directs patients, clients, and vendors appropriately
• Create communication between patients and different programs
• Educate new patients on collection policy and sliding scale policy; advise on what documentation is required to qualify for sliding sale adjustment
• Manage tasks and queue regarding patient communication through portal
• Ensure confidentiality of patient information
• Cross-train into other support positions and functions, as directed by program coordinator
• Participate in activities to deliver quality patient care in times of unconventional continuity of operations
• Familiar with using electronic health record (Ex. Athena and NextGen)
• Other duties as assigned

Supervisory Responsibilities

This position has no direct reports.

Qualifications

• One (1) year of customer service experience (preferred)
  

Benefits and Compensation

PCHS offers a wide variety of benefits through a customizable cafeteria plan. In addition to receiving employer-paid basic life and long-term disability insurance, eligible employees can choose between several employer-subsidized health insurance plans and YMCA and Costco memberships. PCHS also offers a 403(b)-retirement plan, pet insurance, and legal and long-term care plans, among others.

For pay equity purposes, PCHS calculates salaries based on a wage scale that incorporates a standardized approach to compensation. Accordingly, PCHS does not engage in salary negotiations for non-provider staff.

Pay Range: $16.40 - $19.58 /hour DOE

Skills

Must have excellent communication skills. Ability to work independently and as part of a team; to receive and respond well to feedback. Possess strong interpersonal and problem-solving skills; time-management and organizational skills, including being punctual, responsive, and efficient. Perform job with professionalism and good judgment.

Work Environment and Physical Demands

With multiple locations and settings, PCHS’ work environment and physical demands vary greatly depending on the employee’s role. Essential job functions include the following: The employee is required to talk, hear, see, smell, sit and stand. The employee is frequently required to move around the facility; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Employees may be exposed to mechanical parts and moderate noise levels. Reasonable accommodations may be available to individuals with disabilities to perform their essential job functions.

Equal Opportunity

Peninsula Community Health Services is an equal opportunity/Affirmative Action employer and does not exclude persons from employment or application for employment from receipt of or participation in programs, activities, services on the grounds of race, color, sex, national origin, age, military status, marital status, religion, the presence of a physical, mental, or sensory disability, sexual orientation, gender identity, genetic information, victim of domestic violence, sexual assault or stalking, or any other characteristic protected by federal, state or local law.

COVID-19 Vaccination

PCHS requires that all employees be fully vaccinated against COVID-19. All offers are contingent and your vaccine status will be verified at onboarding.

Make a Difference with PCHS

Join Peninsula Community Health Services (PCHS) in making a difference in people's lives and the surrounding community every day. PCHS exemplifies a culture of community service that is Patient Driven, Empathetic, and Staff Empowered. We are, a Federally Qualified Health Center supporting access to healthcare services (medical, dental, pharmacy, behavioral health) for Kitsap County, Mason County, and Rural Pierce County.

Our Mission

PCHS exemplifies a culture of community service. Our patients come from all walks of life. PCHS services are available to our patients without regard for ability to pay.

Our Vision

PCHS strives to eliminate healthcare disparities in our community. We have medical and dental clinics located throughout Kitsap and Mason and rural Pierce County and a dedicated team working together to create a care plan that’s right for you. We also bring that care directly to our patients who can’t easily make it into our traditional clinics through our mobile clinics, school-based health centers, and by partnering with our community service agencies to deliver care on their premises.

Our Guiding Principle

Here at PCHS, our guiding principle is to see and value every person. We believe all patients have the right to be treated with respect and dignity with an acknowledgment that this includes their cultural, social, spiritual, and personal values and beliefs.

Our Core Values

Every member of PCHS stands by our Core Values: Patient driven. Empathetic. Staff Empowered.

We are an employer of choice because we offer:

• Full comprehensive benefits including, health, life, disability, 403(b), CME allowance (specified positions), and more…
• Wellness benefits
• School loan repayment potential
• Four- or five-day work weeks and flexible schedule—allows plenty of time for work/life balance (clinical staff only)
• Mission-driven—be a part of a group that truly cares about their community and has the goal to give back