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Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).
Clinical Coordinator
Job Code:2024-BHS-003
Location:Milwaukee
Department:CSP
FT/PT Status:Full Time
  
Job Responsibilities:

Position Summary: This position is responsible for day to day operations and clinical oversight of the CSP. 

 

Essential Functions:

  • As part of the ACT team, provide case management services meeting the requirements of the ACT model
  • Participate in ACT training and be a leader in moving the CSP staff in this direction of service
  • Act as a leader in the WCS Evidence Based Practices and Trauma Informed Care movement
  • Provide clinical supervision and management to CSP staff.This includes team meetings, individual and side by side supervision
  • Participate in recruiting, screening, interviewing, and training new CSP staff as needed
  • Complete annual CSP employee evaluations in a timely manner
  • Maintain a quality assurance process to monitor staff documentation to ensure good clinical practice and maximize billing
  • Screen new referrals and perform intakes as needed, including initial/indepth assessments, and recovery plans
  • Enter new clients into electronic medical record databases
  • Complete State required assessments
  • Ensure accountability for timely recovery plan completion by staff and report late plans to Associate Program Director
  • Participate with the Associate Program Director in accountability measures and corrective actions with direct service staff as needed
  • Ensure adequate staffing of program and provide coverage as needed – Associate Program Director will assist as needed
  • Assess staff training needs and coordinate training with management
  • Participate and be a leader in team building activities
  • Assist and support CSP staff during crisis situations/provide coverage during times of staff shortage
  • Coordinate the writing of Chapter 51 commitment extensions and attending court hearings as needed
  • Maintain client records in the electronic medical record databases, prompt Case Managers to complete all assessments, and ensure that they are entered in a timely fashion
  • Manage any crisis situations as they arise, including any needed collateral contact/follow up
  • Oversee client discharges with Milwaukee County and ensure that discharges are completed according to DHS 63
  • Attend CSP Operations Meetings with Milwaukee County CARS
  • Represent the Community-Based Mental Health Programs (CBMHP) in the community and at County initiatives as needed
  • Advise management on all aspects of the CBMHP
  • Coordinate with Milwaukee County and other community agencies as needed

 

Other Duties and Responsibilities:

  • Complete and submit CSP staff timecards in a timely manner
  • Volunteer for client-related gatherings throughout the year (holidays, summer picnics, etc.)
  • Other job-related duties as may be necessary to carry out the responsibilities of the position



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Job Qualifications:

Knowledge, Skills and Abilities: A very high degree of clinical knowledge and skills and the ability to clearly communicate these to others; ability to cope with emergency situations with a highly impaired population; good supervision skills and the ability to maintain and promote positive working relationships within CBMHP; excellent assessment and interviewing skills; good understanding of mental illness and its effects of clients and their families; ability to support staff in difficult situations;  effective use of time and resources to help maintain quality CSP services. Strong writing and good organizational skills are essential. 

 

Minimal Qualifications:

  • Minimum of a Master’s Degree in a behavioral science
  • Experience in the human services field with at least 9 months (1500 hours) working with adults diagnosed with severe and persistent mental illness or 1.5 years (3000 hours) working with adults with mental illness
  • Licensure in the state of Wisconsin in an applicable profession strongly preferred
  • Some supervisory experience preferred.

 
Other Job Information (if applicable):

Work Relationship and Scope: Reports directly to the Associate Program Director; works with the CSP psychiatrists/APNP, the rest of the CSP treatment team, as well as the benefits advocates, client service representative, billing, and support staff; acts as a liaison with landlords, employers, community medical staff and family members – especially in complicated situations.

 

Personal Attributes: Follow agency Code of Conduct and Leadership Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, clients and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission.

 

Working Conditions: Work is performed in the office, the community, and occasionally in clients’ homes; clients may be unstable and symptomatic at times; hours average at least 40 hours per week; flexible work schedule includes some weekends, after hours hotline coverage, and holidays; may be required to work on busy client days such as “check days.”

 

Physical Demands: Position is mobile with some time spent in the community, including occasional transporting clients, home visits and attending meetings; driving throughout Milwaukee County; must be able to go up and down stairs and lift and carry 20 pounds to assist case managers with routine client moves.

Wisconsin Community Services is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.