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Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).
Care Coordinator - Housing Support Services
Job Code:2024-SPECIALI-010
Location:Milwaukee
Department:Housing Support Services
FT/PT Status:Full Time
  
Job Responsibilities:

Position Summary: Provides care coordination, program development, and building oversight for individuals residing at a supportive housing site in collaboration with the Milwaukee County Housing Division and Property Management Company Cardinal Capital.


Essential Functions:

  • Work in collaboration with Peer Support Specialists to meet the individualized needs of the people being served by program.
  • Welcome all new people referred to the program and complete intake process including completing all required documents.
  • Meet with individuals for individual face to face contacts to support meeting identified needs.This includes being available for requested check-ins and scheduled check ins.
  • Coordinate care for the individual being served by the program including coordinating with the individuals care team (case manager, care coordinator, and team members).
  • Support people enrolled in the program complete a Personal Recovery Crisis Prevention Plan and Individualized Service Plan in the person’s own words.
  • Develop activity schedule for the site focused on recovery and educational activities.
  • Develop staff schedule to ensure adequate coverage.
  • Develop and implement schedule for Peer Specialists and ensure activity schedule is being followed.
  • Participate in monthly recovery focused team meetings to develop supportive plans to meet the individual’s identified needs.
  • Monitor building maintenance needs, record required maintenance, send maintenance reports to property manager, and follow-up to ensure maintenance reports are completed. All maintenance reports will be completed within 24 hours.
  • Schedule monthly staffing with Milwaukee County, Cardinal Capital, and the individual’s community-based care team to provide updates and plan with the individual to meet their needs.
  • Maintain a strong working relationship with Milwaukee County, Cardinal Capital, and community-based providers.
  • Conduct wellness checks and document the interactions by end of shift.
  • Schedule crisis staffing for individuals with increased symptoms and behaviors.
  • Facilitate educational and skill development groups based on the needs of the people enrolled in the program.
  • Responsible for accurate documentation and maintaining case files as required by agency policy, government regulations, and applicable local, state, and federal codes.
  • Act as a role model for those being served by the program by providing meaningful interactions and wellness checks as needed.
  • Document all resident contacts and incidents in hard and electronic file.
  • Utilize Motivational Interviewing, Trauma Informed Care, and Strengths-Based Recovery as primary skills/tools to enhance people’s participation and success.
  • Assist with medication reminders.
  • Communicate (timely and accurately) all resident incidents to supervisor.
  • Notify On-Call Supervisor of any emergencies and contact as needed.

 

Other Duties and Responsibilities:

  • Other job-related duties as may be necessary to carry out the responsibilities of the position.
 
   


Job Qualifications:

Knowledge, Skills, and Abilities: Ability to work in a diverse setting interacting with homeless individuals with substance use, mental health, and co-occurring needs.  Must have good communication skills, be flexible, patient, and compassionate and maintain confidential information. Must have the ability to work independently with a minimal amount of supervision but must be a strong team player as well. Ability to multitask, take initiative and apply knowledge to a variety of circumstances.

 

Minimal Qualifications:

  • High school diploma or equivalent
  • Minimum of 2 years of experience serving individuals who have mental health, substance use, or co-occurring needs required
  • Meet all WCS and contractor requirements for criminal and caregiver background, driver’s record, and reference checks
  • Strong written and verbal communication skills
  • Valid driver’s license with approved driving record, automobile, and sufficient insurance to meet agency requirements required
Other Job Information (if applicable):

Work Relationship and Scope: Reports directly to the Director of Adult Behavioral Health Programs.  Interacts and maintains good working relationships with WCS staff, individuals being served, and the general public.

Personal Attributes: Follow agency Code of Conduct and Core Values; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, residents and all external persons and agencies involved with service provision; positive attitude and interpersonal skills; dependable; sensitivity toward cultural, ethnic and disability needs; demonstrate commitment to agency values and mission.

Working Conditions: Work is performed primarily at the supported housing site serving people with mental health, substance use and life needs.  Work schedule to meet the needs of the people being served.

Physical Demands: Ability to be mobile.  Work activities involve movement within the supported housing site.  It requires an ability to go up and down stairs and lift/carry 20 pounds. 





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