Assistant Clinical Program Director
Position Summary:
Responsible for the successful clinical and operational program oversight for Bakari Center and Multi-Systemic Therapy (MST). Clinical responsibilities include supervision of clinical assessment and intake of youth, clinical supervision of staff, and implementation of clinical treatment and interventions. Leadership responsibilities include working closely with the management team to participate in quality assurance functions, operations oversight and leadership development. Provide direct oversight of the Lead Clinician, Clinical Milieu Supervisors, Clinicians and MST Supervisor. Works closely with the Assistant Program Director and Program Director to manage all program services. Responsible for collaborating with the Director to ensure Bakari Center remains in full compliance with all State of Division of Children and Families (DCF) and contractors including Milwaukee County Children Youth and Family Services (CYFS). Oversees clinical work to ensure staff and youth’s needs are being met, and the environment remains therapeutic.
Essential Duties and Responsibilities
Provide leadership and model the treatment program for all staff including operations staff i.e. Youth Treatment Specialists.
Provide clinical services program oversight for Bakari Center tiered programs, aftercare programming, Multi-Systemic Therapy and other developing agency initiatives/programs.
Work closely with the management team to develop and supervise a therapeutic milieu through modeling and supporting interactions between youth and staff to ensure fidelity to the treatment model.
Attend supervision weekly, leadership consultation teams, learning community and quality assurance meetings.
Supervise weekly staffing and consultation teams for clinical and direct care staff.
Supervise internship program, ensuring field students are receiving supervision, and supporting the clinical team in developing field students.
Provide weekly individual supervision to members of the clinical team, MST supervisor, and clinical milieu supervisors.
Attend weekly MST consultation and provide coverage in the absence of the MST Supervisor.
Supervise and ensure requirements for the Health Youth Grant Groups are completed. Collaborate with QA/QI to ensure data is collected for grant funding requirements.
Develop, implement and supervise parent engagement including education groups and other events.
Monitor implementation of therapeutic interventions and track youth’s treatment progress ensuring weekly summary and completion of dosage information.
Review and supervise the approval for youth care plans, treatment plans, plan for extra help protocols, and suicide protocols to ensure youth supervision and safety.
Create the staff schedules for clinicians to ensure coverage and late nights.
Meet with QA/QI to review the annual planning calendar to ensure group coverage and treatment is occurring.
Supervise and ensure compliance with youth files as per DCF 52 requirements and CARF requirements.
Write and deliver staff performance evaluations and staff coaching and disciplinary actions
Assist with hiring through interviewing applicants and see them through the hiring process following up on questions, collecting documents and setting start dates.
Provide coverage for clinical team as necessary.
Frequently collaborate with community partners such as Children, Youth and Family Services, MST Services, Division of Milwaukee Child Protective Services, Wraparound Milwaukee and representatives of other counties.
Participate in program development and facilitate presentations, table at events and manage relationships with stakeholders.
Co-lead QA/QI projects such as curriculum review and measures to ensure fidelity to programming, clinical work for fidelity review and other performance improvement projects as identified.
Fulfill on-call rotation of services and responsibilities for management and staffing needs, clinical questions, staffing concerns and programmatic needs.
Assist the management team with facilitating staff training and complete documentation in accordance with Department of Health Services and Department of Children and Families.
Collaborate with the QA/QI Support Specialist and Program Director to support and monitor contractual compliance for all programs.
In collaboration with the Director, ensure that serious incidents as defined by DCF are reported in writing to DHS, DCF, and DYFS within required timeframes.
Ensure all instances of use of restraints are thoroughly documented, reviewed, and debriefed with staff.
Manage personnel issues in collaboration with the Director and Assistant Program Director including hiring, training and supervising staff; approving expense vouchers and timecards; completing performance review; implementing disciplinary measures; conducting staff meetings; and identifying and planning staff development and training opportunities.
Ensure that all staff who work with residents are aware of the requirements of Wisconsin Chapter DCF 52 and ensure that staff are aware of the requirements of s. 48.78 or 938.78, Stats., s. 51.30, Stats., and Ch. DHS 92 on confidentiality and s. 51.61, Stats., and Ch. DHS 94 on patient rights and the rights otherwise accorded under DHS 34 and the criminal and civil penalties for violating those statutes and rules.
Support family integration and ensure fair and equitable treatment of youth, families, and staff.
Uphold and promote a positive and supportive culture for children, families, and staff.
Attend committee and contractual meetings.
Maintain client confidentiality within all written and verbal communications.
Adhere to state certification requirements.
Adhere to WCS Policies and Procedures.
Minimal Qualifications:
Meet all the employee requirements including references, criminal background check, and driver’s license check
Knowledge, Skills, and Abilities:
Working knowledge of positive child/youth development; patience and understanding of difficult life situations; the ability to interact with youth and/or parents in a calm and professional manner; ability to follow oral and written instructions; ability to respond appropriately in crisis situations; perform basic computer functions; use time efficiently and effectively; ability to multi-task.
Required Qualifications
Master’s degree in social work or related field from an accredited college or university.
Current state of licensure as a Licensed Clinical Social Worker, Licensed Professional Counselor, or Licensed Marriage and Family Therapist or agreement to have licensure within 90 days of hire.
A minimum of three (3) years in youth services programming working with youth with mental health and substance use needs, with at least one (1) year working in a clinical, supervisory, or administrative role.
Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth.
General knowledge of budget concepts and formulation.
Ability to prepare reports using proper writing skills.
Have valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
Meet all the employee requirements including references, criminal background check, drug test, and driver’s license check.
Working knowledge of positive child/youth development.
Knowledge, Skills and Abilities
Communication – Ability to provide and follow oral and written information effectively with a diverse population i.e. persons served, supervisor, colleagues, and program partners.
Technological Aptitude – Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems. Must be proficient with Microsoft Word and Excel.
Managing Priorities/Deadlines – Ability to maintain schedules, meet deadlines, manage multiple projects and use time efficiently and effectively.
Problem-Solving Skills – Ability to think critically, be solution-oriented in a fast-paced environment and adapt to program changes and challenges.
Adaptability – Ability to manage change and deal with situations as they arise.
Teamwork – Ability to work as a team participate productively while also managing independent contributing duties and responsibilities.
Motivation – Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.
Professionalism – Ability to conduct oneself with a high level of integrity, ethics and boundaries. Maintain professional and respectful relationships with program staff, other WCS staff, youth and families, and all external persons and agencies involved with service provision.
Multicultural Sensitivity – Ability to work in the community and interact directly with diverse populations, including clients, partners, and service providers. Must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings. Must exhibit sensitivity towards cultural, ethnic, and disability needs.
Crisis Intervention – Ability to interact with escalating youth and/or parents in a calm and professional manner as well as appropriately responding in crisis situations.
PHYSICAL DEMANDS:
Required sitting for extended periods of time and may be several days during the week. Mobility and the use of physical de-escalation (Vistelar) is required. Ability to perform computer work. May occasionally lift or move objects up to 25. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
Work is in residential setting as well as office setting. A large amount of time spent working with youth and staff. Some time will be spent on a computer. Frequently attend meetings, and travel is required. Will work with diverse groups of people, including staff and funding sources. Will spend time interacting with youth and their caregivers.
Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
